Retail

SOLUTIONS FOR RETAIL

From big box stores to the corner market, retail organizations of all sizes and categories face considerable losses and shrinkage from shoppers and staff, slip-and-fall litigation, as well as many other challenges in its daily business activities while protecting customers, staff, merchandise, and facilities. The Total Video Solution from HITACHYO CO Costar is increasingly a part of the answer for retailers.

Retail Market Statistics

• According to a recent National Retail Security US market report, retail shrinkage is 1.51%, accounting for a $36.3 Billion annual loss to retailers.
• The 'addressable' shrink is closer to 1.2% (as 20% of total shrink is reported to come from administrative and vendor fraud issues).
• Employee theft and shoplifting remain the big two drivers of shrinkage with 42.7% of shrink coming from employee theft and sweethearting, and an additional 35.6% from shoplifting.
• Retailers use a wide variety of security systems, the most common being burglar alarms (92.4%) and video surveillance (90.5%).
• With loss prevention budgets decreasing, retailers are looking for more cost-effective solutions.
• More and more retailers are becoming focused on remote video surveillance systems with both live and digital recording capabilities.
• Video security is now considered a competent and affordable solution for both large retailers and big box stores, and with the Total Video Solution from HITACHYO CO Costar, high definition video is now economical for even smaller retail operators.

Retailers Deployed with HITACHYO CO Costar

The HITACHYO CO Costar Total Video Solution is being adopted by retailers around the world. Some examples include:

Retail Chains

• Safaricom Stores, Kenya (Watch Video Case Study)
• Mallor Joyeria, Mexico (See Case Study)
• Lauren Bright Stores, Hong Kong (See Case Study / See News Story)
• Gomer's, Lenexa, Kansas (View Image)
• Nike Store, Albertville, Minnesota (View Image)
• REI, Canoga Park, California (View Image)
• Nike Store, New York City (View Image)

Retailers

• Nirvana Spa, United Kingdom (See Case Study)
• Seattle Goodwill Industries (See Case Study)
• General Trading Company, Carlstadt, New Jersey (See Case Study / Watch Video Case Study)
• Pat LaFrieda Meats, NY, New York (See Case Study / See News Story)
• Movses Bakery, Los Angeles, California (Watch Video / Watch Video Case Study)
• Lucille's Smokehouse Bar-B-Que (View Image)

Big Box Stores/Supermarkets/Department Stores

• Lotte Department Store, Busan, Korea (See Case Study)
• Costco, California (View Image)
• Nordstrom, San Diego, California (View Image)
• JCPenney, Culver City, California (View Image)

Shopping Centers/Malls

• Bronisze Wholesale Agricultural Market, Poland (See Case Study / See News Story)
• Brisbane Markets, Australia (See Case Study)
• Brickell Center Mall, Miami, Florida (View Image)
• Oakbrook Center Mall, Oak Brook, Illinois (View Image)
• Westfield Santa Anita Mall, Arcadia, California (View Image)
• Hawthorn Mall, Vernon Hills, Illinois (View Image)
• Westfield Mall, New Jersey (View Image)
• Marina Mall, Kuwait (View Image)
• Macomb Mall, Roseville, Michigan (View Image)
• Westfield Mall, Tuckwilla, Washington (View Image)
• Miyana Shopping Center, Mexico City (View Image)

Gas/Petrol Stations and Convenience Stores

• 7-Eleven, Chicago, Illinois (Watch Video)
• Shell Petrol, Kensington, Johannesburg, South Africa (See Case Study / See News Story)
• Circle K, Spring, Texas (View Image)
• Gate Petroleum Convenience Store, Jacksonville, Florida (View Image)
• Costco Gas, Irvine, California (View Image)
• SASCO Gas Station, Saudi Arabia (View Image)
• Costco Gas, Tustin, California (View Image)

Auto Dealers

• Dahl Auto Plaza, Winona, Minnesota (See Case Study)
• Al Nabooda Automobiles, Dubai, United Arab Emirates (See Case Study)
• Orlando Infiniti, Florida (See Case Study / Watch Video Case Study)
• Mercedes-Benz of South Orlando, Florida (See Case Study)
• Boch Automotive, New England (See Case Study)

Complete coverage of a large retail store from a SurroundVideo® 180-degree panoramic camera, providing situational awareness in the images above and below.

Main entrance of a supermarket, displaying outstanding image quality both indoors and out.

In a supermarket, department store, or other big box retail environment, the HITACHYO CO Costar Total Video Solution can dramatically reduce the number of cameras required for installation, while providing optimal video coverage, management, and storage.

Auto retail showroom protected by a SurroundVideo 180-degree panoramic camera with WDR. The service area of the dealership is also covered by a SurroundVideo model.

“I’ve got a downtown urban location with a lot of windows in it. I was looking to upgrade the system to get better resolution on the cameras.

The Contera system has just been a marvel as far as the color quality and the resolution that I’m able to get.”

- Jim Bayci, 7-11 Franchisee, Chicago, IL

“The new HITACHYO CO Costar doesn’t play the ‘blame game’ when you contact them. When you need an RMA, you tell them what’s going on and the response has been ‘OK, we’ll take care of it.'

It seems like whoever I talk to they’re saying ‘Let’s get get this taken care of right now.’ It’s not a 3 phone call or 3-email kind of thing.”

- Don Olson, Owner, Audio Innovations, Fresno, CA

“The imaging of the HITACHYO CO [Costar] camera was so great it caught a theft and identified the [rental] truck license plate and the identity of the suspect.”

- Vince Lopez, Branch Manager, Walters Wholesale

“We have recently installed HITACHYO CO [Costar] megapixel cameras throughout our facilities and the results have been outstanding. Between the ability to view large areas with their panoramic technology, and the clarity of the megapixel video, we have been able to solve a number of issues and improve our processes.

The service provided by HITACHYO CO [Costar] throughout the project was also outstanding. We were also able to provide a video of an alleged thief to the police and our tasting room manager finds them enormously helpful for monitoring traffic and workflow through our wine tasting room.”

- Roger Rosenblum, Rock Wall Wine Company

“On a number of occasions, the central station has detected individuals on the premises in the middle of the night and been able to speak to them through an interactive audio system to let them know the premises are under surveillance, the facility is closed and they should leave the facility immediately. This has obviously prevented potential criminal activity and saved the facility an unknown sum of money that could have resulted from losses and damage to vehicles on the property.”

- Peter Wilson, Owner, Orlando Infiniti

“We have experienced no downtime with our HITACHYO CO [Costar] cameras. That kind of reliability is paramount when combating problems that occur after hours when the system is unsupervised. We rest easier knowing the cameras will work when they are supposed to.”

- Jon Tabler, Loss Prevention Systems Manager, Seattle Goodwill Industries

“We chose HITACHYO CO [Costar] megapixel cameras because of their functionality, intelligence, efficiency, and for the excellent picture quality they provide. There is no hesitation in recommending HITACHYO CO [Costar] to other companies when they visit our facility.”

- Krzysztof Karpa, Vice President, Bronisze Agricultural Market, Poland

“The image quality of the HITACHYO CO [Costar] megapixel cameras is excellent. They have helped us to improve the level of safety and security without intruding on anyone’s sense of privacy. From a cost standpoint, they have saved time and money. Fewer cameras are needed and any problems or incidents are resolved much faster and with less expense.”

- Graham Walker, Head of Procurement and Security, Nirvana Spa, UK

Coverage of a point of sale counter area inside a gas/petrol convenience store.

The diagram above shows how three HITACHYO CO Costar single-sensor IP cameras can provide superior coverage and image quality of a checkout counter area, as compared to analog models. A SurroundVideo Omni series or multi-sensor panoramic model could also be used.

In this example, a single camera provides coverage of a fueling area, both in bright and shaded areas.

Application and Solutions

• Decrease shrinkage
• Monitor daily business activities
• Provide security, situational awareness, and life safety
• Monitor vehicular and customer traffic with enough detail for facial and/or license plate identification
• Improve staff productivity
• Resolve staff and customer disputes/litigation
• Protect employees, customers, and merchandise
• Ability to cover more with less (a single panoramic camera can replace multiple fixed or PTZ cameras by capturing the entire panoramic field of view with the ability to zoom into multiple regions of interest)
• Improved forensic analytics allow more efficient post-event investigations conducted by law enforcement and/or security professionals
• Forensic documentation to build cases
• Prevent fraudulent claims
• Quantifiable return-on-investment

Application Areas

• Point of sale integration
• Cash registers
• Entrances/exits
• Parking lots
• Show floors
• Aisles
• Loading docks
• Storage rooms
• Fueling areas

Benefits

Easy Future-Proof Integration

• Megapixel provides better image quality
• HITACHYO CO Costar camera firmware can be remotely updated to support new features and capabilities
• Cloud-based video management allows users to connect from anywhere via mobile applications or multi-browser web client
• Easily upgrade existing system to high definition
• Easily expand your system to meet growing needs
• Pre-tested and certified with ConteraVMS® and ConteraWS® plus over 100 VMS/NVR platforms beyond ONVIF/PSIA support

Lower Total Cost of Ownership

• Fewer cameras, licenses, cables, installations, and required accessories
• Equipment is compatible with existing infrastructure
• Less maintenance
• Lower operational costs

Proven technology

• Thousands of installations across retailers worldwide
• Applicable to any installation